Frequently Asked Questions
What makes a group?
Your favorite bunch of six or more people constitutes a group: friends, family, co-workers, clients or classmates.
Do you offer group discount rates?
Yes, we do offer group discounts on select performances. Special senior and school group discounts are available. Call to find out more at (847) 543-2431.
Where will our seats be?
Your group will receive the best seats available to all performances. However, we will not assign seats until we receive your deposit. We will make every effort to seat all of the members of your group together.
Placing your group reservation and paying the deposit as early as possible is an excellent way to ensure great seating.
*All school groups will be seated at the discretion of the House Supervisor on the day of the performance.
How do I make a group reservation?
Please call to book your group at (847) 543-2431. The Box Office hours are Monday-Friday, 11 a.m. to 5 p.m. You may also email us at JLCGroupSales@clcillinois.edu.
Reservation Process in 3 simple steps:
- Step 1: Call at (847) 543-2431 to make your reservation.
- Step 2: Provide us with the following information:
- Organization name, contact name, phone number, email address (if possible), and mailing address
- Total number of seats to reserve (include teachers and chaperones)
- Preferred seating section (Seating Charts)
- Special needs (such as wheelchair seating)
- Step 3: A Group Sales Agreement and confirmation of your reservation will be sent to the group contact approximately one week after your request is received by the Group Sales office.
What is needed for a deposit?
We require a non-refundable deposit of 25% (minimum $50) with each group reservation. This deposit is as soon as possible to guarantee your reservation.
When is the final payment due?
Your remaining balance will be due 14 days prior to the scheduled performance. If payment is not received, the Group Sales Agreement is subject to cancellation.
Once we've received final payment, tickets cannot be refunded or exchanged.
Can I change my group order?
Absolutely, if a change in the number of tickets is desired prior to the final payment, we will make the necessary adjustments. Seating is subject to availability. Please note: Once final payment has been made, we are not able to refund payment for unused seats.
What methods of payment are accepted?
We accept checks, cash, or credit cards as methods of payment for any Group Sales event. Checks should be made payable to College of Lake County. We accept Visa, Mastercard, Discover and American Express.
When will I receive my tickets?
After the final payment has been received, we will mail your tickets to the group contact to disburse among your group members. School group sales will receive a confirmation letter to be presented at the group sales table.
Do you accommodate school groups?
Yes, we enjoy having school-age children attend the various weekday performances offered throughout the event season. Study guides are provided for select performances. Please call Group Sales at (847) 543-2431 to see if there is a study guide available for your scheduled event.
Do your theatres have wheelchair seating?
The James Lumber Center for the Performing Arts is ADA Compliant. It is wheelchair accessible with an assistive listening system, Braille signage and other amenities. Some performances are sign language interpreted. The Mainstage Theatre has accommodations for 10 wheelchairs plus 10 companion seats per ADA regulations.
Please notify Group Sales at (847) 543-2431 at least two weeks prior to your scheduled event so that we may be able to accommodate you.
Where is the group entrance?
For performances to the Mainstage Theatre, patrons should enter at the north entrance of the James Lumber Center. A map of our campus will be provided to you upon receipt of your deposit.
For groups requiring buses or motor coaches, please drop groups off at our south entrance on the corner of College Drive and Rotunda Way, and pick up at our north entrance on Sunpivot Circle. There will be signs posted ("Bus Drop-Off") at CLC and a map will be provided for you prior to your visit. On-site parking is available for buses and motor coaches.
For your information, the theater doors will open 30 minutes before the performance. We encourage you to arrive no later than 15 minutes prior to the start of the performance. Latecomers will be seated at the discretion of Management.